Technical Support Information
Support information, by product, including top issues, common errors, user guides, and upgrade instructions.
Anti-Virus Agent
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| File Update |
Extra.dat files supplement regular Anti-Virus Agent updates, and are released for an interim period in response to significant threats. A fully released .dat file follows within a few hours. Click the link to the left to learn how to take advantage of this additional layer of security. |
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SurfControl Technical Support
At SurfControl we strive to resolve technical support matters quickly and thoroughly, and our Basic Level Support program has built a strong reputation of excellence and world class service. If your organization requires custom personalized service or around-the-clock support, we now also offer three premium support packages to assist you in carrying out your enterprise IT mission. Learn more
Knowledge Base
Search our Knowledge Base - Our new, constantly-updated Knowledge Base contains articles, FAQs, and glossary items to answer your questions about all SurfControl products.
Maintenance and Support Policy
Our Global Support - Maintenance Services Terms and Conditions provides information and instructions for Contact Methods, Requesting Assistance, and more.
Contact Support
If you cannot find the answer to your question/problem in the Product Support Center or the Knowledge Base, you can contact SurfControl Support with an Online Support Request Form or you can speak with a Technical Support Representative.
Telephone Support
If you would like to speak with a Technical Support Representative, call SurfControl Technical Support.